Refund & Cancellation Policy

Last updated: 2026

This Refund and Cancellation Policy governs all payments made through the Roomlly mobile application and related services. By making any payment on Roomlly, you agree to the terms outlined in this policy.

Roomlly provides digital services related to room listings, discovery, and platform access. Please read this policy carefully before completing any transaction.

1. Nature of Services

Roomlly offers digital and platform-based services. These services may include premium listings, platform access, or other paid features. As these are digital services, refunds are limited and subject to the conditions below.

2. Payments

All payments on Roomlly are processed securely via third-party payment gateways such as Razorpay. Roomlly does not store, process, or have access to sensitive payment information including debit card details, credit card numbers, UPI IDs, or bank account information.

3. Refund Eligibility

Refund requests will be considered only under the following circumstances:

• Duplicate or multiple payments made for the same service
• Payment successfully deducted but the service was not activated due to a verified technical error
• Any other case where a refund is required by applicable law

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after service activation
• Incorrect information provided by the user
• Disputes between users and room owners
• Failure to use a purchased service

5. Refund Process

To request a refund, users must contact Roomlly support with valid payment details and a clear explanation of the issue. If approved, refunds will be processed to the original payment method within 5–7 business days.

6. Cancellations

Users may cancel services where applicable. Cancellation does not automatically guarantee a refund unless explicitly stated or required by law.

7. Disputes

Roomlly is not responsible for disputes arising between users and room owners. Any such disputes must be resolved directly between the involved parties.

8. Changes to This Policy

Roomlly reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.

9. Contact Information

For refund or cancellation related queries, please contact us at:

📧 roomllycare@gmail.com